Freelance ITSM Consultant

100+ Implementations since 1996

 

Extensive Experience with Enterprise software systems such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Ivanti Asset Manager, SalesLogix CRM, and HEAT ITSM.  Some ServiceNow, Remedy, Sage CRM experience.

Disclaimer:  Not endorsed by, affiliated with, or sponsored by Ivanti, Infor, ServiceNow, BMC Remedy, or Sage. Any use of the software product names describes the fact that Gregor has experience with the ITSM and CRM products mentioned above.  Any reference to "Ivanti Consultant", "Ivanti Developer", or "Ivanti Architect" describes experience and skillset.  Gregor has never been employed by Ivanti, however, he has sub-contracted for Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.

Clientele includes Fortune 500 & Global 500 Enterprises, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.

 

Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the US

 

Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)

Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.

 

 

By Appointment Only
 

Book your Discovery Session:

The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.
 

Attendees should be the project owner/decision maker. 

 

Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Procurement, Service Requests, Request Offerings, Customer Self-Service Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.