CV of Gregor Anton
Freelance ITSM Consultant
100+ Service Desk, ITSM, and ITAM Implementations worldwide since 1996 with products such as Ivanti Service Manager, Ivanti Neurons
Extensive Experience with Enterprise software systems such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Ivanti Asset Manager, SalesLogix CRM,
and HEAT ITSM. Some Cherwell, ServiceNow, Remedy, Sage CRM experience.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, Infor, ServiceNow, BMC Remedy, or Sage. Any use of the software product names describes the fact that Gregor has experience with the ITSM and CRM products mentioned above. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", and "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Clientele includes Fortune 500 & Global 500 Enterprises, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the US
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
By Appointment Only
Book your Discovery Session:
The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.
Attendees should be the project owner/decision maker.
Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Contract Management, Procurement, Service Requests, Request Offerings, Customer Self-Service Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.
Testimonials:
On-time, On-budget, flexible, customer-focused
"Over the years, I have contracted Gregor's services in support of multiple client organizations, and for multiple ITSM systems.
In each case, I found Gregor was a pleasure to work with, in terms of his flexibilty and customer focus. Whether working on-site, in-person, or remote ...... the resulting work was incredibly professional, and was always completed on-time, and on-budget.
I have no hesitation recommening Gregor for ITSM system developmenet work."
--- Glen Purdy - ITSM Project Manager
Night and Day Compared to Ivanti and other HEAT Consultants & Developers
"Buying Ivanti HEAT out of the box is and expecting it to be anywhere near serviceable for your purposes is wishful thinking. There is a huge amount of customisation required, some of it highly technical. Either be prepared to throw resource at the training academies and go through the steep learning curve, or look to consult with a business which is as experienced as Gregor and a19 Consulting. They took the pain out of the process.
Compared to Ivanti consultation directly, it has been night and day. Gregor and a19 Consulting owns both the technical solution and the implementation. Coming from a business where we have a small, inexperienced team of Ivanti Admins having an experienced, knowledgeable, practical hand supporting us is invaluable.
a19 Consulting makes a strong case for a direct engagement model, 1-2-1 for the consultants to the product owner in the business. Internally there are some of the team who are keen to have more direct access with the consultant but there is a strong argument to keep the engagement focused.
Positive engagement, improved Ivanti implementation resulting in happy users and happy IT staff. Project team looking better as a result. Could you ask for more?"
End User Computing Manager | UK, Germany, Singapore
Ivanti HEAT ITSM To The Next Level
“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting Professional Services were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, utilizing ITSM Best Practices and latest solutions.”
Helpdesk Manager | Canada & USA
Five Stars All The Way
“Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations.
Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach.
We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practices and Ivanti HEAT configuration setups to follow.”
— Sodexo | Infrastructure & Support Manager | APAC Australia
Gregor has a wealth of knowledge on Ivanti Neurons for ITSM and is highly structured in his approach. Our migration to a new Ivanti instance went smoothly as a direct result of Gregor's input. In working with Gregor, I was able to improve some of my own skills just from observing his approach that I can now apply working on other projects in our business.
--- Sodexo | Support Engineer